In the past few days I have been seeing a flurry of corporate activity in Twitter, Facebook etc from large corporations like Schwab, Starbucks, Victoria's Secret etc. Not only have they got the corporate websites, catalog advertisements, direct mail, email, now they are connected in the "digital world".
The reason these companies and others have the "digital" presence, is because today you need to be connected to the customer to create a positive business impact for the business. How do you stay connected? only if you keep listening. With the advent of social media, the world has shifted from a passive to an active participant in providing businesses feedback. Not only is the feedback public, it is also creating disruptive impacts.
Then there is also the question of competitive threats and also collaborative opportunities. Due to all these business impacts, Social Media is becoming a very essential business requirement for businesses today
There is a TDWI night school that I'm holding on this topic next week for two days. If you are attending, we will see you there.
Posted February 16, 2010 2:28 PM
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