Welcome to the Insurance Channel of the UK Business Intelligence Network. In addition to the other resources in this channel, my regular series of articles will discuss the challenges and, occasionally, solutions, that are specific to the use of business intelligence (BI) in insurance in the UK. It will examine the uses to which an insurance BI system can be put in order to bring real, tangible benefit to its users and determine the specialist information that directors, managers and underwriters require to satisfy the authorities’ stringent requirements, make the right decisions and dissect the fickle insurance marketplace to find competitive, profitable business. Drawing on my recent experiences of shepherding a complex BI system into production, I will mostly focus on the analytical problems rather than the technical ones, although, as we shall see, the two are sometimes indivisible.