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Telerx Dials Up Better Performance Management with HardMetrics’ On-Demand Analytics
To alleviate costly and inefficient processes and mitigate the drain on staff resources, Telerx initiated a large and expensive data warehouse project. Telerx selected HardMetrics Performance Manager (HPM) to visualize, investigate and report on the links between the call center and business performance.
Topics: Data Warehousing, Business Intelligence, Analytics