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Ventura Selects ciboodle

Published: 6 March 2008

ciboodle will provide Ventura with the ability to offer its clients the product’s broad array of process-driven customer interaction capabilities.

Graham Technology, a provider of customer-oriented business software and services, recently announced that it is working with the UK’s largest customer management outsourcer, Ventura. The outsourcer has chosen Graham Technology’s customer interaction platform, ciboodle, to add significant features and benefits to its current service offering.

ciboodle will provide Ventura with the ability to offer its clients the product’s broad array of process-driven customer interaction capabilities. With a full set of contact centre-specific features, while also being highly agile to adapt to specific business needs, ciboodle provides an alternative to the rigid CRM and telephony software packages prevalent in today’s call centres.

"We chose ciboodle for its process focus and because of its multi-channel capabilities. In terms of both speed and cost, we see tremendous value in being able to offer such an advanced solution to our client base," said Alan Linter, Business Solutions Director, Ventura. "ciboodle is the leading process platform for high volume contact centres like ours and it sets us apart from the competition. This partnership will definitely allow Ventura to provide unique operational efficiencies reducing our clients costs, whilst enhancing the customer experience we offer."